PATRICIA

Shipping & Returns

Place an order with PATRICIA, in store or online, & rest easy with our quality guarantee.

SPECIAL OFFERS:

Free Shipping on Qualified Purchases over $200

Applies only to Standard Shipping. Applies only to clothing, jewelry, shoes, VITAL skin care products, Lumira perfume oils and candles. Oversized and heavy items requiring special shipping (ie. furniture, art, home decor) are excluded. Standard Shipping does not include insurance. Offer expires 9/1/2017. 

FAQ's

What if my item is out of stock?

While we strive to keep our site inventory as up-to-date as possible, sometimes an item will sell out. PATRICIA will contact you with a follow-up email on how you'd like to proceed. Some of our items are able to be restocked. But if we can't find a suitable replacement for your item, we'll refund your purchase price immediately.

What if there's a problem with my credit card?

We'll send you an email to figure out what's going on. Your order won't ship until we receive authorization from the credit card company.

What about sales tax?

Items shipped within North Carolina are subject to North Carolina State Sales Tax.

SHIPPING & HANDLING 

When will my order ship?

All orders placed Monday-Thursday before 2 PM (EST) will be processed immediately (holidays excluded ... even the PATRICIA staff needs a break every now & again). Pending credit card authorization, your order will be shipped within 24 hours.

All orders placed Friday, Saturday or Sunday will be processed immediately, and pending credit card authorization, your order will ship on the following Tuesday (since we're closed on Monday).

How does my order ship?

We ship all orders via USPS Retail Ground (formerly Standard) Shipping with a $15 flat rate up to 5lbs. It should arrive within 2-8 business days. 

Note: shipping time doesn't include weekends or holidays.

Why does shipping cost $15?

The items carried by PATRICIA are quite often one-of-a-kind and irreplaceable. While we could skimp on the packing materials, this might mean your item arrived damaged or not in the condition you saw it in on our site. Compared to the price point of our merchandise and the amount needed to repair or replace (if possible) any damaged items, fifteen dollars is a pretty good deal.

Does that include tracking?

Absolutely. 

Once your order has shipped, you will receive an email confirmation that will include the USPS tracking number for your package. 

You can track your order here.

What if I need my items faster than 2-8 days? 

Email us. We'll do our best to get it there.

Can I order online and pick my items up in the store?

Absolutely! Choose the local option during checkout. We'll pull your items and have them ready for you to pick up at your convenience.

If you're in a pinch and we can swing it, we'll even deliver if you're in the Southern Pines area.

Returns & Exchanges

What is your return/exchange policy?

We will happily return or exchange any full priced merchandise within seven days of purchase. We stand behind the quality of our selections and we want you to be pleased with your items. 

All full priced merchandise for return or exchange must be unwashed, unworn, and unaltered. All original tags must be attached. Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. 

All sale items are FINAL SALE. No returns or exchanges are accepted on sale items.

Special orders are non-refundable. (If an artist makes it for you, it's yours.)

Are shipping charges refundable?

No. Unfortunately, once that ship has sailed, there's no bringing it back. 

What if I refuse a shipment?

If you decide to refuse any shipments from PATRICIA, you are responsible for both the original shipping cost incurred and the cost of returning the package to us. This amount will be subtracted from your merchandise refund.

Why are your return and exchange policies not more flexible?

PATRICIA is a small, independently owned store. Unlike the big box retailers, we don't have the luxury of extending lengthy return policies. 

And we have a brick and mortar store with clients shopping from the same inventory as our online clients. We're doing our best to serve both demographics. While it's tempting to order everything, try it on, see what fits, and send back anything you don't like, it would put quite a crimp in our limited inventory. 

What if I have a special situation?

But if you have a special situation that needs us to be flexible, ultimately, we're here for our customers both online and locally. Send us an email. Let us know your situation, what you need, and when you need it by. 

We're not the big box store. We care about each and every one of our customers and if it's in our power to provide you with a truly unique piece, you better believe that we'll do what it takes. 

How do I make a return or exchange?

Contact us for the availability of your desired exchange item(s).

Ship your return or exchange through an insured trackable carrier.  PATRICIA cannot be responsible for lost or damaged packages.

An email notification will be sent to you once your package has been received by PATRICIA.

Please send your return or exchange to:

PATRICIA
280 NW Broad Street
Southern Pines, North Carolina 28387

For any other questions or concerns, just ask.
 

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